Reservation

UAN kanazawa

FAQ

QWhat are your check-in and check-out times?
ACheck-in is from 15:00, and check-out by 11:00.
QDo you offer early check-in?
AEarly check-in is subject to availability. Please contact the hotel directly.
QDo you offer late check-out?
ALate check-out is subject to availability. Please contact the hotel directly.
QIs internet connection available?
AFree Wi-Fi connection is available in all guest rooms. Please contact reception for the password.
QWhat are your guest room amenities?
AGuest rooms are equipped with yukata gowns, bath towels, face towels, bath mats, shampoo and conditioner, body soap, and toothbrush sets.
Razors and hairbrushes are provided at reception free of charge.
QIs there a refrigerator in the guest room?
AGuest rooms are equipped with an empty refrigerator.
QIs there a safe-deposit box in the guest room?
AAll guest rooms are equipped with a safe-deposit box.
QDo you have rooms with a separate bath and toilet?
AAll rooms feature a separate bath and toilet.
QDo you have smoking rooms?
AAll guest rooms are non-smoking.
A designated smoking area is available only on the first floor.
QDo you have large family rooms that can accommodate many adults?
AThe Premier Twin and the Premier Terrace Twin, with two 1,400 mm-wide double beds, accommodate up to 4 guests.
QDo you offer parking?
AParking is not available in the hotel premises. We recommend using public transportation. (There are several coin parking lots within a 5 min. walk.)
QDo you charge extra if my child and I sleep in the same bed?
AThe overnight charge is free for a child of elementary school age or younger (up to 12 years old) sleeping with you in the same bed. An adult applies if your child needs separate bedding.
QIs there a convenience store nearby?
AThere is a 7-Eleven 3 min. away by foot.
QWhen do I settle the room charge?
APlease settle your room charge at check-in.
QWhat is your cancellation policy?
AAs a rule, cancellations are free up to 2 days before check-in.
Cancellations made 1 day before check-in will incur a 20% charge, and those made on the day of check-in an 80% charge.
No-shows will incur a 100% charge.

For group reservations of 15 guests or more, please contact your agency or the hotel directly.
For reservations plans with a separate cancellation policy, the relevant policy will apply.
QCan I leave my luggage at the hotel before check-in and
after check-out?
AReception will be happy to store your luggage upon request. Note, however, that valuables are your own responsibility.
QCan I send my luggage to the hotel before I arrive?
APlease contact the hotel in advance. We are happy to store your luggage until check-in, with the exception of valuables, food, and dangerous items.
Include your check-in date and reservation name on the shipping label, and address your package to the hotel.

*Images are for illustrative purpose only.

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